joya 9bd Privacy Policy

Section 01

Introduction and Scope

This privacy policy applies to the joya 9bd platform. When you use our website, register, or use any of our services, you agree to the terms of this policy. This document explains how we collect, process, and store your information.

joya 9bd is committed to providing a reliable online gaming experience for users in Bangladesh. Ensuring the protection of your personal information is central to our responsibilities. Reading our Terms and Conditions together with this privacy policy will give you a complete picture of the overall agreement.

This policy applies only to joya 9bd's own services. We have no control over third-party websites or services and are not responsible for their privacy practices.

Section 02

Information We Collect

2.1 Information You Provide Directly

The information you provide during the registration process includes:

• Full name and date of birth
• Email address and mobile number
• Preferred username and password
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile wallet number (for transactions)

2.2 Automatically Collected Information

When you access our platform, our system automatically records certain technical information:

• IP address and browser type
• Device type and operating system
• Time and duration of platform access
• Pages visited and navigation patterns
• Information collected via cookies and similar tracking technologies

2.3 Transaction Information

For every deposit and withdrawal transaction, information about the amount, time, method, and status is stored. The minimum deposit amount at joya 9bd is ৳500 and the minimum withdrawal amount is ৳1,000.

Section 03

Purpose of Data Use

The collected information is used for the following purposes:

1. Account Management: To create, verify, and keep your account secure.
2. Service Delivery: To process gameplay, betting, deposits, and withdrawals.
3. Fraud Prevention: To detect and prevent unauthorized access, money laundering, and irregularities.
4. Customer Support: To provide assistance in Bengali and English via 24/7 live chat and email.
5. Age Verification: To enforce the 21+ age restriction.
6. Promotional Communication: To inform you about new offers and bonuses, based on your consent.
7. Service Improvement: To analyze user experience and make the platform more effective.

Information will never be used beyond the stated purposes and will not be sold to any third party.

Section 04

Data Sharing and Disclosure

joya 9bd does not sell, rent, or exchange your personal information with any third party for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

The minimum necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and game technology providers. These partners operate under strict confidentiality agreements and process data only for the defined purposes.

4.2 Legal Obligations

Information may be disclosed in response to a lawful order from a competent authority or a legal obligation. In such cases, we will only disclose the information that is legally required.

4.3 Business Transfers

In the event of a merger, acquisition, or service transfer, user data may be transferred, but the new party will be bound by the obligations of this policy.

Section 05

Data Security Measures

joya 9bd has implemented data protection measures at both the technical and administrative levels:

• SSL Encryption: All data transmission is encrypted using SSL technology.
• Data Encryption: Sensitive information stored on servers is kept in encrypted form.
• Access Control: Only authorized personnel can access the necessary data.
• Security Reviews: Regular internal security assessments are conducted.
• Password Hashing: Your password is never stored in plain readable form.
• OTP Verification: A second layer of verification for sensitive operations.

Even so, no digital service is entirely free of risk. To stay safe, keep your password private and avoid logging in from unfamiliar devices.

Section 06

Cookies and Tracking Technology

Our platform uses cookies and similar technologies. Cookies are stored in your browser and help remember your preferences on future visits.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: For saving your language and preference settings.
• Analytics Cookies: Collect usage statistics to improve the service.

Cookies can be disabled by changing your browser settings, though doing so may cause some services to not work properly.

Section 07

Data Retention Period

joya 9bd retains your personal information only for as long as necessary:

• All data is retained while your account remains active.
• After account closure, certain data may be retained for security and fraud prevention purposes as required by law.
• Transaction records are retained for the period required under financial regulations.
• If you withdraw consent for marketing communications, the relevant data is removed from the list within a reasonable time.

Section 08

Your Rights

As a joya 9bd user, you have the following rights over your personal information:

8.1 Right to Access

You can request at any time to know what information we hold about you. Our support team is available 24/7 via live chat and email in Bengali and English.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some data may be required to be retained for legal or security reasons.

8.4 Opt-Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can withdraw this consent at any time.

Section 09

Protection of Minors

joya 9bd strictly prohibits participation by anyone under the age of 21. To this end:

• Age is verified at the time of registration.
• Identity documents are verified in cases of suspicion.
• If a user is confirmed to be a minor, the account is closed immediately.

To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed information about setting account limits and self-exclusion options.

Section 10

Third-Party Services

Games on the joya 9bd platform are provided by well-known studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These providers may have their own privacy policies. We ensure that these partners meet our security standards.

For payment processing we use bKash, Nagad, Rocket, and Upay. These payment gateways operate under their own terms and privacy policies.

Section 11

Policy Changes

joya 9bd reserves the right to update this privacy policy as needed. For any significant changes:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email of significant changes.
• Continued use of the platform after an update will be considered acceptance of the new policy.

If you have any questions about this policy, you can visit our FAQ section. The Frequently Asked Questions (FAQ) page has answers to many common queries.

Section 12

Contact

If you have any questions, concerns, or data requests regarding this privacy policy, please contact our support team:

• Live Chat: Available 24 hours, 7 days a week
• Email: [email protected]
• Language: Support available in Bengali and English

We aim to process all data protection requests within a reasonable time.